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Frequently Asked Questions (FAQ)

What kinds of devices do you work on?

I work on Windows PCs, Macs, laptops, desktop computers, and related devices such as printers, external drives, and home networking equipment. If you’re not sure if I can help with your device, just ask!

Do you come to my location?

Yes. I provide mobile, on-site service throughout the Greater Puget Sound and Cascade Mountain areas. I come to homes, offices, and even remote cabins if they’re in my service area.

Do I need to bring my computer anywhere?

No need. I come to you, so you don’t have to disconnect or haul your equipment around. I can also offer remote support for certain issues if an in-person visit isn’t necessary.

What types of problems can you fix?

I handle a wide range of issues, including:

  • Slow computers or software glitches

  • Virus and malware removal

  • Wi-Fi and networking problems

  • Data backup and recovery

  • New computer setup and training

  • Hardware upgrades and troubleshooting

How much do you charge?

Rates vary based on the service needed and location. I’ll always give you a clear estimate before starting any work so there are no surprises.

Do you offer remote support?

Yes. Some issues can be resolved remotely via a secure connection, saving you time and travel costs.

Do you work on weekends or evenings?

I try to be flexible with scheduling. If you need a weekend or evening appointment, let me know and I’ll do my best to accommodate.

Will I lose my files?

I take every precaution to keep your data safe. That said, it’s always a good idea to have your important files backed up before any service. If you need help backing up your data, I can do that for you.

Do you guarantee your work?

Yes. I stand behind the work I do. If an issue I’ve fixed comes back within a reasonable time frame, I’ll make it right.

How do I book a service?

You can call, text, or email me: